Return & Refund Policy
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At Hi-tech Aircool Engineers, your satisfaction is our top priority.
Our Commitment to You
Hi-tech Aircool Engineers, serving Vadodara and Gujarat, offers hassle-free returns for products and refunds for services. Compliant with India's Consumer Protection Act 2019. We handle AC repairs, washing machine services, refrigeration parts, and more. Questions? WhatsApp +91 93289 53665 or email hello@hitechairconditioning.in.
Products Return Policy (Spare Parts & Accessories)
For WooCommerce orders of genuine parts like motors, pumps, belts, compressors, etc.:
| Criteria | Timeline | Refund Type | Conditions |
|---|---|---|---|
| Unopened/Unused | 7 Days | Full (incl. shipping) | Original packaging, tags intact |
| Defective/Damaged | 15 Days | Full + Replacement | Photo proof required |
| Wrong Item | 7 Days | Full Exchange | Our error – free shipping back |
| Used/Fitted | No Return | N/A | Custom-fitted parts non-returnable |
How to Return Products:
- Contact us via WhatsApp/Call +91 93289 53665 with order # and issue.
- Get RMA (Return Merchandise Authorization) number.
- Pack securely, ship to: Hi-tech Aircool Engineers, Vadodara, Gujarat 390005.
- Refund processed in 3-5 business days via original payment method.
Note: Shipping costs buyer responsibility unless our fault. Restocking fee 10% for opened non-defective.
Services Refund & Cancellation Policy
For repairs like washing machine service Vadodara, AC repair, refrigeration:
| Service Stage | Cancellation/Refund | Conditions |
|---|---|---|
| Before Visit | 100% Refund | No fee, full amount back |
| Technician Arrived | 50% Refund | Travel/diagnostic charges apply |
| Repair Done, Unsatisfied | Full Refund or Redo Free | Works 48 hours, then issue report |
| Post-Warranty Failure | Case-by-Case | Genuine parts warranty 3-6 months |
Satisfaction Guarantee:
- If repair fails within 48 hours: Free revisit or full refund.
- 6-Month warranty on parts/labor (unless stated otherwise).
- No repair needed? Diagnostic free.
Cancellation Process:
- Notify via WhatsApp/Call before scheduled time.
- No-show/cancellation <2 hours: 20% service fee.
Warranty Information
- Parts: Genuine OEM – 3-12 months depending on part (motors 6m, seals 3m).
- Labor: 30 days free service.
- Exclusions: Misuse, power surges, improper installation, natural wear.
- Claim process: Photo/video proof + service report. Processed within 7 days.
Non-Refundable Items/Services
- Custom services (onsite modifications).
- Perishable/consumables (filters, cleaners).
- Services completed successfully per customer approval.
- COD orders with delivery refusal (return shipping deducted).
Need Help with Returns or Refunds?
📞 Call/WhatsApp: +91 93289 53665 | ✉️ Email: hello@hitechairconditioning.in
Contact Mr. Mehfuz – Response within 1 hour!